Customer Care Executive
We are looking for Executive/Sr. Executive/Assistant Manager- Business Development.
Candidate must be open to work with two domains (Staffing and Finance).
Job Responsibilities
- Contact our customers who have put in requests on UrbanClap
- Understand their needs and pick up on additional or missing details
- Identify and overcome objections
- Take the customer through the sales process
- Obtain customer information
- Ensure customers get enough number of quotations from providers
- Follow up regularly to ensure lead conversion
- Maintain customer/potential customer data base
- Complete records of telephonic interactions, orders and account
- Get ratings and reviews from the customer for providers
- Regularly update the Business Development with customer-provider issues
- Provide email, chat and facebook support to customers
Desired Candidate Profile
- Excellent English reading and writing skills – we have tasks for intermediate to very advanced levels of English
- Superior grammar and punctuation knowledge
- Email & Chat Support experience (desired skills)
- Fast and accurate typing skills
- High attention to details
- Customer-service mindset
- Ability to follow complicated guidelines and instruction
- Strong interpersonal, time management, and problem solving skill
- Positive, happy attitude and a strong work ethic – honesty is very important
Job Location
- Gurgaon
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